Privacy Policy

Privacy is very important to us.
Our Privacy Policy describes the types of personal information that you may provide to us or which we may otherwise collect when you communicate with us, including when you visit our website ( and when you use our Free WiFi service we provide within our restaurants.

This Privacy Policy also describes how we may use your information, with whom we may share it and how we protect it. We also tell you how you can reach us to update your information, unsubscribe from receiving marketing communications from us, or answer any questions that you may have about our privacy practices.

What information is collected and how do we obtain it?

We collect personal information relating to you, such as your name, address, phone number and/or e-mail address (“”Personal Information””) in the following situations:

Information you provide when you contact us (including by email, phone, SMS, via the website or otherwise), subscribe and use our Free WiFi service , subscribe for e-mail newsletters and update services, order items from us, participate in market research initiatives or promotional events, complete a questionnaire or competition entry form or submit a job application form.

Information collected automatically using cookies: whenever you interact with our website (including when you browse the website or download information from it) we collect and store certain types of information about your visit using cookies. We describe how we use cookies below. The information we collect using cookies includes information which identifies the computer you use to access the website, the date and time of the visit and the pages visited.

Information collected automatically when you use the Free WiFi service in one of our restaurants: we may collect certain information concerning your use of our Free WiFi service in order to produce aggregated and anonymous reports concerning the use of the Free WiFi service. These reports will not personally identify you.

How do we protect your information?

We apply appropriate security measures to prevent unauthorized access to Personal Information we hold about you. All Personal Information about our customers is stored within secure data servers

Our practice is that no data is ever provided to third parties except in the circumstances described below.

We do not transfer your Personal Information to countries outside the European Union.

How do we use the information we collect?

We will only use your Personal Information for the purpose(s) for which you provide it to us including for example to:

  • Respond to your enquiries, provide you with updates on our services and details of promotional events;
  • Process orders and payments and arrange delivery of items;
  • Provide to you the Free WiFi service in our restaurants;
  • Communicate with you regarding orders, promotions and market research initiatives;
  • Improve our services;
  • Update and maintain our records;
  • Prevent or detect fraud or abuses of our website or our Free WiFi service;
  • Enable third parties to carry out technical, logistical or other functions on our behalf to make the website more useful to you; and/or
  • Process job applications.
  • Updates and Promotional offers: unless you have told us that you do not wish to be contacted for this purpose, we send you updates and information on our promotional offers. These may include joint promotions with our business partners.

Information we share

We only share your Personal Information with our appointed carriers, sub-contractors and distributors and with other entities as described below. We ensure the parties with whom we share your Personal Information follow practices at least as protective as those described in this Privacy Policy.

Agents: from time to time we employ other companies to perform functions on our behalf including fulfilling order deliveries, sending customer communications, analysing data, providing marketing assistance, processing payments, improving our services and providing customer service. They may have access to Personal Information needed to perform their functions, but are not permitted to use it for other purposes.

Fraud / Credit Risk: where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations.

Legal reasons: we may disclose information about you (i) if we are required to do so by law, (ii) in response to a request from law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

Collection of information by third party sites

Our website may contain links to other websites whose privacy practices may be different to ours. You should check the privacy notices of those third party sites as we have no control over information that is submitted to or collected by those third party sites. We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites.


A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can recognise your computer when a user of your computer returns to a website previously visited by someone using your computer. A cookie will typically contain the name of the domain from which the cookie has come, the “”lifetime”” of the cookie, and a value, usually a randomly generated unique number that identifies your computer. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

When you visit our website we serve a cookie to your computer. Cookies may be used in the following ways:

  • to enable the personalisation features on our website (which give you the ability to recall recently viewed pages and see information which you have input on line); and
  • to compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website.

We cannot identify you personally in this way.

Please note that our privacy policy requires you to keep the use of Cookies, so that we can continue to ensure all features of the website works to you. If you wish for us not to use cookies you must discontinue using the website immediately.

Revisions to this Privacy Policy

We may update or revise all or any part of this Privacy Policy from time to time. A copy of the current Privacy Policy will be posted on our website and we encourage you to check it from time to time so you are aware of any changes or updates to the notice.

Should you need to contact us:

Write to us:

Head Office
Grand Central
9 Buckingham Square,
Hurricane Way,
SS11 8YQ

Email us:

[email protected]

The Personal Information which you provide to us or which we gather from the website or in the course of providing services to you is controlled by Grand Central. Grand Central trades under the name of TLC INNS LTD (company number 05625483), Registered Office: 304 High Road, Benfleet, SS7 5HB

ICO Registered (A8130240)