Privacy is very important to us.
What information is collected and how do we obtain it?
We collect personal information relating to you, such as your name, address, phone number and/or e-mail address (“”Personal Information””) in the following situations:
Information you provide when you contact us (including by email, phone, SMS, via the website or otherwise), subscribe and use our Free WiFi service , subscribe for e-mail newsletters and update services, order items from us, participate in market research initiatives or promotional events, complete a questionnaire or competition entry form or submit a job application form.
Information collected automatically when you use the Free WiFi service in one of our restaurants: we may collect certain information concerning your use of our Free WiFi service in order to produce aggregated and anonymous reports concerning the use of the Free WiFi service. These reports will not personally identify you.
How do we protect your information?
We apply appropriate security measures to prevent unauthorized access to Personal Information we hold about you. All Personal Information about our customers is stored within secure data servers
Our practice is that no data is ever provided to third parties except in the circumstances described below.
We do not transfer your Personal Information to countries outside the European Union.
How do we use the information we collect?
We will only use your Personal Information for the purpose(s) for which you provide it to us including for example to:
Information we share
Agents: from time to time we employ other companies to perform functions on our behalf including fulfilling order deliveries, sending customer communications, analysing data, providing marketing assistance, processing payments, improving our services and providing customer service. They may have access to Personal Information needed to perform their functions, but are not permitted to use it for other purposes.
Fraud / Credit Risk: where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations.
Legal reasons: we may disclose information about you (i) if we are required to do so by law, (ii) in response to a request from law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
Collection of information by third party sites
Our website may contain links to other websites whose privacy practices may be different to ours. You should check the privacy notices of those third party sites as we have no control over information that is submitted to or collected by those third party sites. We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can recognise your computer when a user of your computer returns to a website previously visited by someone using your computer. A cookie will typically contain the name of the domain from which the cookie has come, the “”lifetime”” of the cookie, and a value, usually a randomly generated unique number that identifies your computer. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
When you visit our website we serve a cookie to your computer. Cookies may be used in the following ways:
We cannot identify you personally in this way.
Should you need to contact us:
Write to us:
9 Buckingham Square,
The Personal Information which you provide to us or which we gather from the website or in the course of providing services to you is controlled by Grand Central. Grand Central trades under the name of TLC INNS LTD (company number 05625483), Registered Office: 304 High Road, Benfleet, SS7 5HB
ICO Registered (A8130240)